Privacy Policy
Last Updated: 2025-05-24
SYNQ Labs Co. ("SYNQ Labs", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you use our website (synqlabs.io) and any other services that link to this Privacy Policy (collectively, the "Services").
Information We Collect
We collect information in the following ways:
Information You Provide to Us
We collect information you provide directly to us, such as when you fill out a contact form, submit a service request, send us an email, or otherwise communicate with us. This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.
Information We Collect Automatically
When you use our Services, we may automatically collect certain information about your device and usage of the Services. This information may include:
- Device information such as your IP address, browser type, operating system, and device type
- Usage information such as pages viewed, time spent on pages, links clicked, and the page you visited before navigating to our Services
- Information collected through cookies and similar tracking technologies
How We Use Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Respond to your requests, comments, and questions
- Communicate with you about our services, promotions, and events
- Monitor and analyze trends, usage, and activities in connection with our Services
- Detect, investigate, and prevent security incidents and other malicious, fraudulent, or illegal activity
- Comply with legal obligations and protect our rights and the rights of others
How We Share Information
We may share information about you as follows or as otherwise described in this Privacy Policy:
- With vendors, service providers, and consultants who need access to such information to carry out work on our behalf
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of SYNQ Labs or others
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
- With your consent or at your direction
Cookies and Similar Technologies
We and our third-party providers use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities on our Services. Cookies are small data files stored on your device that help us improve our Services and your experience, see which areas of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails to help deliver cookies, count visits, and understand usage and campaign effectiveness.
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Analytics
We use Google Analytics to help us understand how our users use the Services. For more information about how Google uses your data, please visit www.google.com/policies/privacy/partners/.
Data Retention
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.
Canadian Privacy Rights
As our business is based in Vancouver, British Columbia, Canada, we comply with Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation. Under these laws, you have the right to:
- Know what personal information we have about you and how we use it
- Access your personal information
- Correct any inaccurate or incomplete personal information
- Withdraw your consent to the collection, use, or disclosure of your personal information
- File a complaint about how we handle your personal information
To exercise these rights, please contact us using the information in the "Contact Us" section below.
Children's Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification).
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
SYNQ Labs Co.
Vancouver, BC, Canada
Email: hello@synqlabs.io