Privacy Policy

What we collect

When you contact us by email, phone, or a booking/contact form, we collect the information you choose to share: your name, contact details, and anything you tell us about your project.

Like most websites, our hosting infrastructure records standard server logs (IP address, browser type, pages visited) for security and performance monitoring.

How we use it

We use your information to respond to your enquiry, prepare proposals, and deliver services you engage us for. We do not sell or rent personal information to anyone, and we do not use it for third-party advertising.

Third-party services

The site is hosted on infrastructure providers that process server logs on our behalf. If you book a consultation through a scheduling provider, your booking details are processed by that provider under its own privacy policy. Email sent to hello@synqlabs.io is processed by our email provider.

Retention and your rights

We keep correspondence for as long as needed to serve you and meet legal obligations. You can ask us at any time to access, correct, or delete the personal information we hold about you. Email hello@synqlabs.io and we will respond within a reasonable time.

Contact

Questions about this policy can be sent to hello@synqlabs.io or +1 778 926 2583. SYNQ Labs is based in Vancouver, British Columbia, Canada, and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).